Brady

As some of you may know where I work I build and maintain web applications for the business. Well one of them that have been rolled out is to try and automate a procedure online which would usually have to be dealt with on the phone call. Well anyway the problem was getting the users familiarized with the new system and getting them to use that rather than phoning the IT Support Desk. Well anyway I had my doubts that the users wouldn’t use it, but sure enough over the past couple of days users have been using it and it appears to be a complete success. I feel a great achievement here.